Last updated: January 2026
Who We Are
Calle Campers Ltd is a campervan hire company registered in Scotland. Company Registration Number: SC865324. VAT Number: 504 8323 11.
Our registered address is: Stirling Road, Doune, FK16 6AA, Scotland.
If you have any questions about this privacy policy or how we handle your data, please contact us at info@callecampers.co.uk or call 07521 655895.
What Information We Collect
When you use our website or make a booking, we may collect the following personal information:
- Your full name, email address and phone number
- Your postal address (for proof of address verification)
- Driving licence details and National Insurance number (required for insurance purposes)
- Payment information (processed securely via Stripe — we do not store card details)
- Booking details including dates, van selection and add-ons chosen
- Communications you send to us via email or our contact form
How We Use Your Information
We use the personal information we collect for the following purposes:
- To process and manage your booking
- To send booking confirmation and pre-hire reminder emails
- To verify your identity and driving licence as required by our insurers
- To process payments securely via Stripe
- To respond to your enquiries and provide customer support
- To comply with our legal and insurance obligations
- To improve our website and services
Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
- Contract: Processing is necessary to fulfil your booking with us
- Legal obligation: We are required to verify driver details for insurance purposes
- Legitimate interests: To improve our services and communicate with you about your hire
- Consent: Where you have explicitly provided consent, for example for marketing communications
How We Share Your Information
We do not sell or rent your personal data to third parties. We may share your information with:
- Stripe: Our payment processor — to handle your booking payment securely
- DVLA: To carry out driving licence checks as required by our insurers
- Our insurers: In the event of a claim or incident during your hire
- Legal authorities: Where required by law or to protect our legal rights
How Long We Keep Your Data
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Specifically:
- Booking records are kept for 7 years for accounting and legal compliance purposes
- Driving licence and identity verification records are kept for 3 years after your hire
- Marketing preferences are retained until you unsubscribe or request deletion
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: You can request a copy of the personal data we hold about you
- Right to rectification: You can ask us to correct inaccurate data
- Right to erasure: You can ask us to delete your data in certain circumstances
- Right to restrict processing: You can ask us to limit how we use your data
- Right to data portability: You can ask for your data in a machine-readable format
- Right to object: You can object to processing based on legitimate interests
To exercise any of these rights, please contact us at info@callecampers.co.uk. We will respond within 30 days.
Cookies
Our website uses cookies to improve your experience. Cookies are small text files stored on your device. We use:
- Essential cookies: Necessary for the website to function correctly
- Analytics cookies: To understand how visitors use our website (anonymised data)
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
Data Security
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information from unauthorised access, loss or disclosure. All payment processing is handled by Stripe, which is PCI DSS compliant.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Contact & Complaints
If you have any concerns about how we handle your personal data, please contact us first at info@callecampers.co.uk.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
